Refund policy

We strive to ensure your complete satisfaction with our prepared products. If you are not entirely happy with your purchase, please review the following terms:

Eligibility for Returns:

• Products must be unused, unopened, and in their original packaging. As all items are freshly prepared, we cannot accept returns for any opened or partially used products.
• Returns must be initiated within 2 day of delivery.
• Proof of purchase (order number, invoice) is required.

Non-Returnable Items:

• Customized or made-to-order products are non-returnable unless they arrive damaged or spoiled.
• Items purchased during special sales or promotions may not be eligible for returns unless defective.

In Case of Defects or Spoilage:

• If you believe your product is defective or has spoiled upon arrival, please do not open it.
• Immediately take a clear video of the unopened product in its original packaging.
• Contact our customer support team – Abhiloveahuja@aedenburg.com within 24 hours of delivery, providing your order details, the video evidence, and a description of the issue.

Initiating a Return:
If your return is authorized based on the eligibility criteria above, you will receive instructions on how to proceed.

Refunds:
Upon verification, if a refund is approved, we will process it within 7-10 business days using the original payment method.

Please note: Shipping and handling charges will NOT be refunded.
If a product is defective or received in error, return shipping costs will be covered by us.

Exchanges:
We do not currently offer direct exchanges. You may return the product if it meets the above conditions and place a new order for a replacement.